Chemdraw should install without difficulty but sometimes things happen!
I forgot my password
You can reset your password from the sign in screen: https://perkinelmer.flexnetoperations.com/
I moved from a different institution
IF you moved from a different university and had a chemdraw subscription from there, you should be able to create a new login at U of T using your new Utoronto email address. IF you have any difficulties, you may need to call the Perkin Elmer support desk for help.
Where do I find the activation code?
IF you login to the flexnet site where you downloaded the software, there is an ORDER HISTORY option on the right hand side menu. follow that down to the current version (usually the one at the top) and it will give you the activation code. The code is the same for both PCs and Macs.
How do I get help?
Check with the Chemistry Librarian first. it may be a issue that is easily resolved. You may be referred to the Perkin Elmer help desk.
How do I get help from Perkin Elmer?
You can get help two ways. You can call the help desk using the US toll free number (very short wait times) or you can submit a ticket for the problem(usually a 48 hr turnaround). The help desk is great if it is a simple issue but if you need to send screenshots then the ticket options is best. http://informatics.perkinelmer.com/Support/Contact/
My licence has expired or is going to expire
Each year in October/November our site licence expires and we need to renew. there should be a notice that goes out and is displayed on the Chemdraw page that the licence has been renewed and you can update your activation code.
What if I want to put it on a shared lab computer?
You can download the software multiple times so use your login and download and install or renew the subscription.
How do we put it on computer lab computers?
Ask the Licenced Software Office to give you the info for doing a batch load.
Who manages the subscription?
The Uof T Licenced Software Office is now managing the site wide subscription.
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