This course explores various theories related to the nature of conflict and the processes and techniques of conflict resolution in both union and non-union settings. It reviews the factors that have caused the growth and proliferation of dispute resolution and conflict management systems and examines and evaluates a variety of third-party dispute resolution systems. The focus of the course, however, will be on organizationally internal, integrated conflict management systems and their systematic approach to preventing, managing, and resolving conflict.
University of Toronto Libraries
130 St. George St.,Toronto, ON, M5S 1A5
About web accessibility. Tell us about a web accessibility problem.
About online privacy and data collection.
© University of Toronto. All rights reserved.