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Foundations and Current Issues in IR/HR (IRE 2001)

This subject guide is meant to assist students, particularly those enrolled in IRE 2001, with research papers and assignments.

Call Centres - Books Available through U of T Libraries

Call Centres - Selected Books in the CIRHR Library

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Call Centres - Articles, Papers and Other Resources

Cornell University ILR School DigitalCommons@ILR: "Research Studies and Reports" - call centers