Standard tools for in-person and online observation may include:
One tool for 'remote' observation of users in context, using the diary method, is dscout. Some tools for coding and/or analyzing transcripts, field notes or customer observations include: A listing here does not constitute a recommendation. ** nVivo may be available for free to UofT students, faculty and staff through selected departments or campuses. Students can also purchased this at a discount from the vendor. |